New live chat in Microsoft Teams: Connecting customers and businesses effortlessly | Microsoft 365 Blog
Introducing Live chat in Microsoft Teams, a new way for small businesses to connect with customers, vendors, and partners. Learn more. Every second a customer spends on your website is valuable. If they have a question, you want to get them an answer as quickly and seamlessly as possible. With live chat, you can support one-to-one chat with your customers right from your business website—directly from Teams.This reduces response times and moves prospective customers further along the sales journey, leading to higher conversion rates and improved customer satisfaction. You can get started using this today by adding the live chat widget on your website.We are using live chat in Microsoft Teams to generate new leads. Since the incoming chats from our website land directly into Teams, a platform already utilized by our team, it eliminates the need for third-party solutions.Discover more about Teams for your business, choose your Teams Phone plan, and find out how you can start using live chat and Queues app.